Service Business Intelligence
Optimise efficiency whilst improving customer satisfaction
Exceeding customer’s expectations keeps business thriving. Service VisuLive® is designed to help you do just that.
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Service VisuLive helps you ensure that your service team is where it should be at any given time and that they’re delivering the level of customer service that you expect. It enables your team in the office to monitor their activity against the schedule and offer them the support they need when they need it.
Visibility of actual activity compared to your planned work schedule means you can manage unforeseen problems without reducing your customer satisfaction. Sales VisuLive will alert you to potential problems before they happen so you can take action to prevent them falling behind. And by communicating targets on our simple graphic displays and viewing each member’s progress in real-time VisuLive encourages a target-focussed culture.
Service VisuLive can also provide powerful planning data to help you manage resources more realistically and efficiently for increased operational control.
How it works
We work with you to agree which pieces of information will be the most powerful in driving your service operation efficiency. We will guide you in this process and use our insight to create the perfect solution.
The Service VisuLive solution then simply draws existing data from your business, from both Masternaut Three X solutions and other back office systems, and channels it into customised displays. By incorporating targets and key performance indicators into the displays as well as linking your service team with your service support function you can create powerful teamwork and encourage a more results-driven culture.
Displays can be presented in a variety of formats from large format projections to computer monitors and mobile devices. We will work with you to determine the most effective approach.
The solution lets you monitor your daily service activity in real-time against your plan. In a single view you will be able to see exactly where each team member is in relation to where they are supposed to be.
‘Score board’ style graphics can present a fully tailored series of data in a variety of designs for quick and easy reference to help ensure your team on the road is delivering the level of service you expect. And actual images of team members can be added to encourage a personal connection and make the data even more actionable.
Simple visual displays instantly identify any jobs at risk of falling behind along with a review of the impact that will have on the rest of the work period so you can assess the best course of action to keep things running smoothly.
Service VisuLive is also a powerful planning tool. It helps you manage service requirements and provides tailored utilisation reports that identify pre-defined details. These include vehicle standing time, time at service centres and information on vehicles that have been stationery for a length of time. This ensures your future planning is constantly improving.
VisuLive provides alerts to draw your attention to specific events that need immediate attention and real-time data feeds allow displays to be refreshed every 10 seconds, providing immediate and accurate insight to your teams.
VisuLive has a modular structure with specific elements for all areas of business from telemarketing and sales, to customer service as well as logistics so it can be easily integrated into any area of your business.
Click here to arrange an appointment or for a call back from one of our Service VisuLive experts.
